Who we are
CenoHub operates a platform that helps users discover merchants, place orders, make payments, and receive deliveries for food, groceries, pharmacy products, and everyday essentials.
If you have privacy questions or requests, contact CenoHub at [email protected], [email protected], or +234 800 000 0000.
Information we collect
We collect information you provide directly, information generated when you use CenoHub, and limited information from service providers and partners where needed to operate the platform.
- Account and profile information, including your name, email address, phone number, password, and account preferences.
- Order and transaction information, including items ordered, merchant or store selected, payment status, fees, discounts, receipts, and order history.
- Delivery information, including saved addresses, delivery instructions, pickup details, and contact information needed to complete an order.
- Location information, including approximate or precise device location when you permit it, to show nearby merchants, validate service availability, and improve delivery tracking.
- Device, log, and usage information, including IP address, browser or device type, operating system, app version, identifiers, crash data, diagnostics, and interactions with our website or apps.
- Customer support and communications information when you contact us, respond to messages, or interact with email, SMS, push notifications, or support tools.
- Merchant, vendor, rider, and partner interaction data that is necessary to coordinate, verify, fulfill, support, or investigate an order or account issue.
- Payment-related information from payment providers, such as payment method type, masked card details, authorization status, and billing metadata. CenoHub does not store full payment card numbers unless expressly disclosed at the point of collection.
How we use information
We use personal information only where needed to provide the service, protect the platform, communicate with users, and comply with legal obligations.
- To create, authenticate, and maintain your account.
- To process payments and complete orders.
- To coordinate order preparation, dispatch, and delivery.
- To show relevant merchants, products, and service availability.
- To send receipts, order updates, support messages, service notices, and, where permitted, product or promotional communications.
- To personalize the product experience and improve service quality.
- To monitor performance, debug errors, and prevent fraud or abuse.
- To enforce our Terms of Use, resolve disputes, and comply with applicable law, tax, accounting, and regulatory requirements.
Legal bases and consent
Depending on where you are located, we may process personal information on one or more of the following grounds: performance of a contract with you, your consent, our legitimate interests in operating and securing CenoHub, and compliance with legal obligations.
Where consent is required, you may withdraw it by adjusting your device settings, account settings, or by contacting us, although some features may not work properly if certain permissions are disabled.
How we share information
We do not sell personal information. We share personal information only as needed to operate CenoHub, support transactions, comply with law, or protect users and the platform.
- With restaurants, grocery stores, pharmacies, vendors, riders, and other fulfillment partners involved in preparing or delivering your order.
- With payment processors, cloud providers, messaging providers, analytics providers, mapping or location providers, customer support vendors, and similar service providers acting on our behalf.
- With regulators, law enforcement, courts, or other authorities when disclosure is legally required or reasonably necessary to protect rights, property, safety, or the integrity of the service.
- In connection with a merger, acquisition, financing, corporate restructuring, or sale of assets.
Any third party that receives personal information from CenoHub is expected to protect that information in a manner consistent with this Privacy Policy and applicable law.
Location, permissions, and notifications
CenoHub may request access to precise location, notifications, camera, or similar device permissions where needed for order tracking, delivery support, identity or document upload, or product functionality. You can manage these permissions in your device settings, but some features may be unavailable if permissions are turned off.
Cookies and similar technologies
Our website may use cookies and similar technologies to keep you signed in, remember preferences, understand usage patterns, prevent abuse, and improve performance. You can manage cookies through your browser settings, although disabling them may affect some site functionality.
Data retention and deletion
We retain personal information only for as long as needed to provide the service, maintain business records, prevent fraud, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and regulatory obligations.
When retention is no longer necessary, we delete or de-identify the information unless continued storage is required by law or for a legitimate business purpose such as audit, compliance, or dispute resolution.
Your rights and choices
Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information. You may also request a copy of certain data or ask us to delete your account, subject to lawful exceptions.
To make a privacy request, contact [email protected]. We may need to verify your identity before completing a request.
Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, so we cannot guarantee absolute security, but we continuously work to protect our services and respond to emerging risks.
International data handling
CenoHub and its service providers may process information in different jurisdictions depending on where our infrastructure and partners operate. Where applicable, we take reasonable steps to protect personal information during cross-border processing and transfers.
Children's privacy
CenoHub is not directed to children under 13, and we do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided information to us improperly, contact us so that we can investigate and take appropriate action.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the app, the website, or other appropriate channels. Your continued use of the service after an update takes effect means the updated policy will apply.
Contact
If you have questions about this Privacy Policy or how CenoHub handles personal information, contact us at [email protected], [email protected], or +234 800 000 0000.